Terms & Conditions
Last updated: 09/29/2025
Welcome to Bella Puglia Tours LLC (“Bella Puglia Tours,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website and our travel services. By accessing our website or booking a tour, you agree to these Terms.

Our Services
We design, curate, and arrange bespoke luxury travel experiences in Italy, collaborating with carefully vetted third-party providers (e.g., accommodations, transportation, guides, chefs, wineries, and venues).
Itineraries are tailor-made and may be refined to reflect availability, seasonality, and guest preferences. Equivalent or superior substitutions may be made as needed.

Bookings, Deposits, and Payments

To confirm a booking, a non-refundable deposit of 30% of the total trip cost is due at reservation unless otherwise specified in writing.
The remaining balance is due 60 days before the tour start date. For bookings made within 60 days, full payment is due at booking.
Certain luxury accommodations, villas, yachts, or experiences may require earlier or full prepayment. If applicable, we will advise you before you approve the itinerary.
Bookings are confirmed only after we receive payment and issue written confirmation.
Payment methods: major credit cards and bank transfers. Any processing, bank, or foreign exchange fees are the client’s responsibility.
Currency: Prices are quoted in USD by default. EUR/GBP quotes are available upon request. If you pay in a non-USD currency, your card issuer/bank’s exchange rate and fees apply. Deposits lock price; final balances are payable in USD unless otherwise agreed in writing.

Cancellations and Refunds

All bookings include a 30% non-refundable deposit.
Cancellations made more than 90 days before the tour start date: client will receive a refund of 20% of the total trip cost (deposit retained).
Cancellations made between 90 and 60 days before the tour start date: the deposit is retained and no further refunds apply.
Cancellations made less than 60 days before the tour start date: the trip is fully non-refundable.
No refunds will be provided for unused services, no-shows, or early departures.
Refunds, if any, are limited to amounts actually recovered from suppliers, less non-refundable deposits.
We strongly recommend that all clients obtain comprehensive travel insurance to cover cancellations, medical emergencies, or other disruptions. Proof of travel insurance may be requested prior to final payment.

Changes by You
Date, traveler, or service changes after booking may be accommodated subject to availability and supplier policies. Additional costs or change fees may apply.

Changes by Us and Force Majeure
We may make minor itinerary adjustments (e.g., timing, vendor substitutions) to maintain quality and safety. If a significant change becomes necessary, we will notify you and offer an equivalent or superior alternative where possible.
We are not liable for delays, interruptions, or changes caused by events beyond our reasonable control, including but not limited to adverse weather, natural disasters, strikes, civil unrest, epidemics/pandemics, government actions, or supplier insolvency (“Force Majeure”). In such cases, we will make reasonable efforts to re-arrange services, but refunds are subject to supplier policies and are not guaranteed. Travel insurance is strongly recommended.

Third-Party Providers
We act as an intermediary for services provided by independent third parties (accommodations, transport providers, guides, etc.). These providers are solely responsible for the performance and safety of their services.
To the maximum extent permitted by law, we are not liable for acts, errors, omissions, negligence, or intentional misconduct of third parties.

Client Responsibilities
You are responsible for:

Ensuring passports, visas, vaccination, and entry requirements are met for each traveler.
Communicating any medical conditions, mobility considerations, or dietary restrictions in writing at least 30 days before travel (earlier for severe allergies).
Arriving on time for scheduled services. Missed services due to lateness are non-refundable.
Complying with local laws, venue rules, and safety guidance. We may decline service or remove guests whose behavior endangers others or materially disrupts the experience; refunds will not apply.

Health, Fitness, and Special Requests
Some activities may require moderate physical fitness. Please assess your suitability and consult your physician as needed.
We will relay special requests (e.g., room configuration, allergy accommodations) to suppliers but cannot guarantee fulfillment unless confirmed in writing.

Travel Documents and Insurance
You acknowledge that you have been advised to purchase comprehensive travel insurance promptly after booking (including trip cancellation, medical, evacuation, and supplier default coverage). Your insurer’s policy terms govern any claims.
We do not provide legal, medical, or immigration advice.

Pricing, Taxes, and Fees
Quoted prices include only items specified in your confirmed itinerary. Exclusions typically include international airfare, some meals, personal expenses, tips, and city/visitor taxes unless stated otherwise.
City or tourist taxes, resort fees, and similar charges imposed by authorities or suppliers may be collected locally and are the traveler’s responsibility when not expressly included.

Intellectual Property
All content on our website and in our materials (text, images, logos, itineraries) is owned by Bella Puglia Tours or our partners and may not be used without prior written consent.

Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising from or related to your booking or use of our services shall not exceed the total amount you paid to us for the affected services.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of enjoyment, or emotional distress, except where prohibited by law.

Data Privacy
We respect your privacy. We collect and process personal data in accordance with our Privacy Policy and applicable laws, including GDPR and CCPA where relevant. See our Privacy Policy for details on your rights and how to exercise them.

Governing Law and Venue (Court-Only)
These Terms and any dispute or claim shall be governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-law rules. For EU consumers, mandatory consumer protection laws of your residence may also apply.
Exclusive jurisdiction and venue: The state and federal courts located in Allegheny County, Pennsylvania, USA, shall have exclusive jurisdiction and venue over any action arising out of or relating to these Terms or your booking. Each party consents to personal jurisdiction in those courts.
Class action waiver: To the extent permitted by law, disputes must be brought on an individual basis and not as a class or representative action.
Electronic acceptance: By confirming your booking electronically (via email, digital signature, or payment), you acknowledge and accept these Terms.

Accessibility and Non-Discrimination
We are committed to inclusive, respectful travel experiences. Please inform us of accessibility needs in advance so we can advise on feasibility with local suppliers.

Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with your confirmed itinerary and our Privacy Policy, constitute the entire agreement and supersede prior understandings.

Updates to These Terms
We may update these Terms from time to time. The version posted on our website at the time of booking applies to your reservation unless otherwise agreed in writing.

Contact
Bella Puglia Tours LLC
510 Kerrwood RD
info@bp-tours.com
+1 234 567 8900
Privacy Policy: [Insert URL]

To confirm a booking, a non-refundable deposit of 30% of the total trip cost is due at reservation unless otherwise specified in writing.

The remaining balance is due 60 days before the tour start date. For bookings made within 60 days, full payment is due at booking.

Certain luxury accommodations, villas, yachts, or experiences may require earlier or full prepayment. If applicable, we will advise you before you approve the itinerary.

Bookings are confirmed only after we receive payment and issue written confirmation.

Payment methods: major credit cards and bank transfers. Any processing, bank, or foreign exchange fees are the client’s responsibility.

Currency: Prices are quoted in USD by default. EUR/GBP quotes are available upon request. If you pay in a non-USD currency, your card issuer/bank’s exchange rate and fees apply. Deposits lock price; final balances are payable in USD unless otherwise agreed in writing.

Cancellations and Refunds

All bookings include a 30% non-refundable deposit.

Cancellations made more than 90 days before the tour start date: client will receive a refund of 20% of the total trip cost (deposit retained).

Cancellations made between 90 and 60 days before the tour start date: the deposit is retained and no further refunds apply.

Cancellations made less than 60 days before the tour start date: the trip is fully non-refundable.

No refunds will be provided for unused services, no-shows, or early departures.

Refunds, if any, are limited to amounts actually recovered from suppliers, less non-refundable deposits.

We strongly recommend that all clients obtain comprehensive travel insurance to cover cancellations, medical emergencies, or other disruptions. Proof of travel insurance may be requested prior to final payment.

Ensuring passports, visas, vaccination, and entry requirements are met for each traveler.

Communicating any medical conditions, mobility considerations, or dietary restrictions in writing at least 30 days before travel (earlier for severe allergies).

Arriving on time for scheduled services. Missed services due to lateness are non-refundable.

Complying with local laws, venue rules, and safety guidance. We may decline service or remove guests whose behavior endangers others or materially disrupts the experience; refunds will not apply.